How can I exchange a purchased item for a different color on SoftMoc?
SoftMoc's exchange and return policies differentiate between size changes and color changes. Here's a comprehensive guide to help you understand the process for exchanging a purchased item for a different color:
Policy Overview
SoftMoc allows exchanges only for size changes within the same product. A change in color is treated as a separate transaction because different colors have distinct product IDs. This means you cannot directly exchange the same style for a different color under the same order or receipt.
Steps to Return for a Different Color
If you wish to receive a different color, follow these steps:
Return Your Original Item: Initiate a return for the currently owned item. Ensure that the item follows SoftMoc's return policy, including its condition and timelines.
Place a New Order for the Preferred Color: Search for the color you want on SoftMoc's website. If the new color is available, proceed to place a new order.
Pay the Price Difference, If Applicable: If the newly selected color is priced higher than your original purchase, you will need to pay the difference between the two items. The additional charge reflects the policy that color changes are treated as a new purchase.
Example Scenarios
Same Price for Different Colors: If the new color’s price is the same as your original purchase, the cost will remain unchanged when ordering.
Higher Price for a New Color: You will be required to cover the additional cost of upgrading to a more expensive color.
Important Notes
Receipt and Order Information: Retain the receipt and order details for the original purchase, as they may be required for return processing.
Item Availability: Ensure that the new color you prefer is in stock online before placing your new order.