Start a Return
Log into your SoftMoc Rewards Account → Order Tracking → Return Order.
No account? Use: Return & Exchange Page.
Returns/exchanges accepted within 60 days of purchase.
Any order placed online can be returned to a local SoftMoc store (with the exception of our two Warehouse Stores) Locations
Online-Only items do qualify for returns/exchanges.
Return Requirements
Items must be unworn in the original shoebox.
Shoebox must be packed inside a sturdy shipping box (if mailing).
Include a copy of your invoice.
Prepaid Labels
Orders with Free Shipping qualify for a prepaid label (sent via email after RMA).
Print and attach the label, then drop off with the listed courier.
Labels can be re-printed anytime on the Return & Exchange Page.
Clearance items: usually not eligible for prepaid labels. Return in-store for free or cover your own shipping.
If You Paid for Shipping
A prepaid label will not be provided.
Request your RMA, then return with your own courier (address in RMA email) or visit a SoftMoc store at no cost. Locations
Additional Information
RMA is required for all mailed returns.
Package items securely to prevent damage.
Rural customers: if your prepaid label lists a non-local courier, contact Customer Care.
Refund/exchange updates will be sent by email once processed.
Shipping fees are non-refundable.