Good news! Clearance items can still be returned - they’re not final sale.
Clearance items are inspected to ensure they are in good condition but may ship without their original box or packaging.
Inventory is limited and available while quantities last.
Returns require items to be unworn, in their original packaging (if available), and accompanied by proof of purchase.
Online & In-Store Returns
Clearance items purchased on softmoc.com can be returned online or at any SoftMoc Retail location within 60 days of purchase (following our Return Policy).
Returns must include proof of purchase and original packaging.
Return shipping fees are non-refundable.
Exchanges
Free size exchange is not available for online Clearance items.
Customers can return the item for a refund and place a new order for the correct size.
Shipping & Fees
Shipping and online return fees may apply to Clearance items.
Customers must cover return shipping, and original shipping fees are non-refundable.
Additional Information
Discount coupons are not valid on Clearance items.
Clearance items purchased at Whitby Warehouse or North York Warehouse locations have 15 days for return or exchange, following our Refund Policy. Items must be returned to these locations.