How Long Will It Take?
Once your return has arrived at our Online Returns Warehouse, allow 3–10 business days (excluding weekends and holidays) for processing.
Refund timelines depend on your payment method:
Most refunds: 3–7 business days
Mastercard and Visa-Debit: may take up to 10 business days or more to appear
You’ll receive a confirmation email as soon as your refund is issued.
Refund Method
Online refunds are applied to the original payment method.
Refunds include the amount paid for the item(s) plus any sales tax charged at purchase.
Please allow 3–10 business days for the refund to appear on your statement.
Refund Timing Considerations
Refunds processed near the end of a billing cycle may appear in the next cycle, particularly for credit card transactions.
Delays beyond the stated timelines? Contact your financial institution for clarification.
SoftMoc Rewards Credit
If a SoftMoc Reward credit was used, it will not return to your account until the original order is refunded.
To reuse the credit, wait until your original item is returned before placing a new order.
Manual Refunds
Processing Times
Manual refunds are submitted weekly by our Customer Care Team.
Estimated processing time: 8–30 banking business days.
Depending on your credit card or financial institution, a manual refund may take up to one full billing cycle to appear on your statement.
Tracking Your Manual Refund
The Customer Care Team cannot track manual refunds.
Please monitor your personal financial account for the refund to appear.