Start An Exchange
Sign in to your SoftMoc Rewards Account → Order Tracking → Size Exchange.
Select the order and choose your new size.
Continue by selecting Exchange via Courier.
Before initiating the exchange process, ensure that your item is eligible for an exchange by consulting the eligibility criteria provided in SoftMoc's policies.
Shipping Labels
If your original order shipped with Free Shipping, you’ll receive a prepaid label by email. Print, attach, and drop off with the courier listed (not valid for Next Day couriers).
If you paid shipping, you must get a label from your own courier, or return to a SoftMoc store to avoid fees.
Processing
Once your return is received, a new order will be created for your requested size.
You’ll receive an email confirmation, followed by a shipping email with a new tracking number.
Replacement orders are shipped only after the original item is processed.
Exchange processing: 1–5 business days after receipt.
Delivery: Standard 1–10 business days, Express 1–4 business days.
Eligibility
Item must be unworn, in the original shoebox, and (if mailing) inside a protective shipping box.
Include a copy of your invoice.
Ensure the prepaid or courier label is attached correctly to avoid delays.
Additional Information
Some exclusions may apply.
Shipping Fees are non-refundable