Skip to main content

Managing Your SoftMoc Rewards Account

Rewards Account help

Elizabeth C. avatar
Written by Elizabeth C.
Updated over a month ago

Updating Your Rewards Profile

  • Email changes: email Customer Care at [email protected] with your old and new email.

  • Other details (name, address): Update via the My Profile section in your Rewards account.

Missing Points?

  • Points are only added once the order is processed for shipment.- Points are credited to your account after your order moves into the shipping stage. This is applicable to both online and in-store purchases.

  • Ensure the email linked to your Rewards Account was used.

  • Past guest purchases can be added once you create a Rewards account with the same email.

  • Points will still be earned even if you’re not logged in. Just make sure to use the same email associated with your Rewards account at checkout.

Did this answer your question?