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Order Tracking Guide

I can't track my order, how can I track my order?

Elizabeth C. avatar
Written by Elizabeth C.
Updated over 3 weeks ago

How Do I Track My Order?

You can track your order using any of the following:

  • Order Tracking page on SoftMoc.com

  • Your Shipping Confirmation email

  • Your Rewards Account (if registered)

  • The courier’s website using your tracking number

Please allow 24–72 hours (excluding weekends and holidays) for tracking updates to appear.

If there are still no updates after that time, reach out to our Customer Care Team via phone, chat, or email, and we’ll follow up with the courier on your behalf.

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