In some cases, if an item does not meet our shipping standards or if inventory is limited and we’re sold out, we may need to cancel your order. We sincerely apologize for any inconvenience this may cause. Rest assured, your payment method will not be charged, and any pre-authorization placed at the time of your order will be removed. Depending on your bank or credit card provider, the pre-authorization should be released within 1-3 business days.
Common Reasons for Order Cancellations
Out-of-Stock Items Orders may be cancelled if the item sells out before your order is processed. While an item may appear in stock at the time of purchase, ongoing store sales and other customer orders may deplete inventory. By the time your order is finalized, the product may no longer be available.
Inventory Discrepancies Delays in syncing inventory data between warehouses, stores, and online systems can cause items to appear as available even if they are not. For instance, an item in the inventory may be found to be damaged or otherwise unsellable during final processing. This can result in orders being canceled after placement.
Processing Limitations SoftMoc requires time to confirm whether an item can be shipped from various locations. For example, if no sellable stock is found during this processing window, the order may be cancelled despite the website showing availability during checkout.
Non-Restockable Items If an item goes out of stock after your purchase, customers are advised to explore alternatives, such as searching for similar items or checking with nearby stores for availability.