How Can I Cancel My SoftMoc Order?
Cancelling your SoftMoc order depends on its stage in the fulfillment process. Below is a structured guide:
Eligibility for Order Cancellation
Orders That Haven’t Shipped Yet:
If your order has not been processed for shipping, you can cancel it yourself either by logging into your SoftMoc account within 1 hour of placing the order.
Orders Processed but Not Yet Picked Up by the Carrier:
Orders that have been processed for shipping are not eligible for cancellation, even if they haven’t been picked up by the carrier.
Orders That Have Already Shipped:
Once shipped, orders cannot be canceled. Instead, you may:
Return the item in-store.
Return by mail if the order qualified for free shipping.
How to Modify or Cancel for Special Reasons
If you need to switch the fulfillment method (for example, from store pickup to home delivery), you must cancel the original order and place a new one.
To apply a coupon or discount code, cancel an unshipped order and reorder with the discount applied during checkout.
Refund Policies After Cancellation
Cancelled Orders (Before Shipping/Processing):
SoftMoc does not charge the account until an order has processed for shipping, and the pre-authorization will drop from your account within a few business days.
Shipped Orders:
Refunds are issued after the returned item is received and inspected in-store or at the return facility.
Summary of Steps for Cancellation
Unshipped Orders: Cancel through your SoftMoc account or order-cancellation page.
Processed Orders: Cannot be cancelled and require waiting for delivery to initiate a return.
Shipped Orders: Wait for delivery and use the SoftMoc return process for refunds.
Note:
For any assistance beyond the provided details, feel free to contact Customer Care and type "agent" to be connected for further support.