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Problems at Checkout

Why Am I Receiving an Error at Checkout? Why Can't I Checkout?

Elizabeth C. avatar
Written by Elizabeth C.
Updated over 3 weeks ago

Why Am I Receiving an Error at Checkout?

You may encounter an error during checkout due to 3DSF-2 (3D Secure 2), a security feature designed to prevent fraud in online payments.


How 3D Secure Works

  • Adds an extra layer of authentication during payment.

  • Verifies the identity of the cardholder to ensure the transaction is authorized.

Additional Information

  • If your card is enrolled in 3DS protection with your bank, you will need to enter a verification code before completing checkout.

  • Our Customer Care Team cannot bypass this error.

Suggested Solutions

  • Try using an alternative credit card.

  • Use PayPal if you are unable to complete the checkout process.

  • Use Google Pay or Apple Pay to complete checkout.

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